Summary & Analysis of Al-Munqidh Min Ad-Dalal

Al Ghazali is an influential thinker of medieval Islam. He describes his education and his intellectual crisis, which left him so full of doubt and questions, to the extent that he he resigned from his professorship in Baghdad, and felt the need to retire from the world. However, his faith returned after years of questioning and seeking, during which he achieved direct knowledge of God in the form of the experience of the Sufis. Abu Hamid Muhammad al-Ghazali’s ‘Al-Munqidh Min Ad-Dalal’ successfully allows the reader a brief and revealing window into the life of a great intellectual.It is an autobiographical account of Ghazali’s struggle during a period of spiritual unrest in his life that begins with him as a teacher at a prestigious academic institution at the age of thirty-three, and continues through his severe journey of questioning and curiosity, and ends upon his return to his teaching career but instead being a complete God-orientated man. The book o pens with Ghazali replying to a colleague who had questioned him regarding â€Å"the aims and inmost nature of sciences and the perplexing depths of the religious systems† and the reasons for Ghazali’s actions at this stage of his life.He is a curious man who focuses on everything using his analyzing eye. This habit and custom he describes as â€Å"a God-given nature, a matter of temperament, and not of my choice or contriving. † With this attitude he starts to question the different types of knowledge around him. He systematically and thoroughly deals with each science which influences man’s spiritual and religious state of mind, covering the four main sciences of the time: theology, authoritative instruction, philosophy and mysticism. All four continue to play significant roles today. The analysis is carried out in detail, unbiased and authoritatively.He analyzes each science like a trained surgeon and then transports his results and evaluations with ac curacy and care. Included in this book is a passage which expresses the core of his spiritual journey and can be found in section four â€Å"The Ways of Mysticism† : â€Å"I learnt with certainty that it is above all the mystics who walk on the road of God; their life is the best life, their method the soundest method, their character the purest character; indeed, were the intellect of the intellectuals and the learning of the learned and the scholarship of the scholars, who are versed in the rofundities of revealed truth, bought together in the attempt to improve the life and character of the mystics, they would find no way of doing so; for to the mystics all movement and all rest, whether external or internal brings an illumination from the light of the lamp of prophetic revelation; and behind the light of prophetic revelation there is no other light on the face of the earth from which illumination may be received. † A chapter on the nature of prophecy follows this p assage, and highlights its persuasive need.He discusses the physical and rational observations, their development in humans from simple to complex, and they end where divine inspiration and revelation begin. The methodology used to explain this range of perceptions is both simple and effective and allows the reader to follow the thought pattern of the writer. A concluding chapter on Ghazali’s return to teaching successfully deals with possible denial of the theory that he claims the need for prophetic leadership. As an expert in each of the fields his replies to the various groups are from their own teachings, doctrines and own methodologies.

What Is Greed?

When Does Greed Become Too Much? In 2008, employees within a failing firm on Wall Street were given $16 billion in bonuses. That seems outrageous, doesn’t it? Anger was the response of the American people indefinitely. However, if they had done further research they would have realized that the $16 billion in bonuses was merely half of what the company gave out in bonuses during good times. Many of the reporters telling the story discussed the issue of rewarding the greed of the employees with taxpayer money. Which brings us to the question, what exactly is greed?If they would have earned more before, they are expecting the amount that is coming. It is not greed if every year before that the money had been guaranteed, is it? The Merriam-Webster dictionary defines greed as, â€Å"a selfish and excessive desire for more of something than is needed. † ________________________________________________________________________ The word greed dates back to the 1200-1300’ s, where in France it came from the word avarus meaning greedy which was a form of avere meaning to crave or long for.Coming from the word avarus was avaritia which meant just greed and from that word came avarice which meant greed or covetousness (Harper, 1). Covetousness is defined as an envious eagerness to possess something(Merriam-Webster, 2). Greed from the 1600’s to present is a back formation of the word greedy which has many routes and definitions. The West Saxon word graedig or the Anglican word gredig both meant voracious or covetous (Harper, 1). Voracious is defined as wanting to devour great quantities or having a very eager approach to an activity (Merriam Webster).From the Proto-Germanic language were the words graedagaz and graeduz meaning greed and hunger; possibly from the Proto-Indo-European root gher- meaning to want or in Scotland grdh- to be greedy. The origin that the people against the Wall Street bonuses would appreciate the most would be the one from the Greek word phyilargyros meaning â€Å"money-loving† and also the German word for greedy, habsuchtig coming from haben meaning â€Å"to have† +sucht meaning â€Å"sickness, disease† (Harper, 1). The last one is the most interesting because it is suggesting that greed is something than can come and go with the right or wrong stimulants, like a sickness does.What then would one need to do to boost their immune system against this greed? Or is greed something impossible for people to avoid? From the etymology we have found that greed can be related to hunger and envy and the want to have more and more, were these definitions consistent in their use over time? In order to better understand what greed really is we need to take a moment to look back at the history of greed and how often it has occurred throughout the world. In 1527 A. D. the Spaniards had sailed across the Atlantic Ocean and come across the empire of the Incas.They were on their way to the New Wor ld and they came across a raft with a crew of approximately 20 men along with many treasures. After catching a glimpse of the treasure on the raft, the greed of the Spaniards welled up until they decided to conduct an expedition to conquer the Incas’ empire. After many years of getting a crew and resources for this expedition the Spaniards finally headed into the Incas Empire in 1532 A. D. ; fortunately the conquering of the empire was easier due to the civil war of the Incas.The Spaniards took the Incas emperor hostage and in return were offered a room of silver and gold as his ransom. The Spaniards greed continued to get bigger and they took the contents of the room, but did not return the emperor, but instead killed him. The Incan people then revolted under the Spanish control (History World, 1). If the Spaniards and not been so greedy in their desire to take over the empire maybe they could have won over the people as their own; instead they were driven by greed and one m an even named them thieves of the Incan people.Mansio Serra Leguizamon, the last conquistador, said: â€Å"I wish your Your Majesty to understand the motive that moves me to make this statement is the peace of my conscience and because of the guilt I share. For we have destroyed by our evil behavior such a government as was enjoyed by these natives. They were so free of crime and greed, both men and women, that they could leave gold or silver worth a hundred thousand pesos in their open house. So that when they discovered that we were thieves and men who sought to force their wives and daughters to commit sin with them, they despised us. Instances similar to that of the Spaniards and the Incas repeated themselves multiple times throughout history. From the land greed of the Europeans against the people of Africa to the land greed of the Americans against the Native Indians, those nations that progress seem to demonstrate an intense level of greed in order to get to the top. However , while this greed in particular led to the success of those nations demonstrating it there have also been examples where it led to the demise of a dictator or of a group as a whole.For example, Adolf Hitler had already defeated the majority of his European enemies, the last being Great Britain. Hitler had signed a pact two years prior stating that he would not wage war on them, causing the nations to not have armed themselves. Hitler’s decision to break this agreement could only be motivated by his greed to dominate all the other countries; even if Great Britain was ten times the size of his empire. While Nazi Germany had the most powerful military at the time they were not used to the cold weather and were soon overcome by the Soviet Union troops.If Hitler had simply left the Soviet Union alone he might not have been defeated by the allies at all, it was his greed that led to not only his bus his regimes fall. Other examples of the fall of entire nations due to greed includ e the fall of the Roman Empire and the fall of Ancient Greece. A large group of historians have come to the conclusion that the majority of progress in the world is a result of the greed of more powerful nations to become even more powerful. This system is good for those progressing and bad for the smaller, less developed nations who are being taken over.Whether or not greed is moral in this aspect is another argument, but the definition of greed stated previously is most definitely applicable to these historical examples. In the example of the Spaniards and Incas it is greed because the Spaniards already had their own empire across the ocean, however they were driven by the want of more land and of the treasure of the Incas to continue on and take more than was necessary for the nation to survive. Again it seemed unnecessary for the Europeans and the Americans to take the land of the Africans and Native Indians when they already had land elsewhere, it was an unnecessary conquest.In the example of Hitler attacking the Soviet Union, it was greed because he already had a pact with them to be at peace and he broke it because he wanted more. It was not necessary for him to attack the Soviet Union but he did due to greed and the consequence of this was the demise of his regime; the same fall similar to that of the Roman Empire and Ancient Greece. It seems that throughout history the people’s perception of what greed is has remained in line to the definition from the Merriam-Webster Dictionary and this definition is consistent to the past of he word greed, just more detailed than previous definitions. It looks as though there is no way for people to avoid being greedy in its completion, whether it be wanting more candy than you need at Halloween (which was all of us at some point, I’m sure) or wanting extreme amounts of money to be paid to you from work†¦everyone has demonstrated a greedy behavior at least once in their life. This brings about the question, is there a point to where greed becomes too overwhelming?By this I simply mean that you are not likely to hate a three year old dressed in a cowboy costume for asking for more candy when they already have a full bag on Halloween, but you might hate someone who already makes $50,000 to $100,000 a year and is receiving a bonus on top of this pay†¦when their company is failing and is being paid by bail out consisting of your tax payers dollars. Is the three year old just as guilty as the Wall Street firm employee? Most people would say no, the three year old is too young to really understand what greed is.Okay, so what about a six year old or an eight year old or a twelve year old†¦at what age does it become socially unacceptable to act in a greedy fashion? Let’s look at another comparison, but this time between people of an older age group. It’s a bright, sunny day in the city and a married couple is walking down the street when they look down and fi nd an a hundred dollar bill. Instantly the man jumps for joy because he can finally afford some football paraphernalia he had been saving up money on the side for. The husband didn’t even think to ask the wife what she thought they should do with the money.Most people would dismiss this and say, â€Å"Oh, it’s just a hundred dollars for football stuff. Let the man be. † What if the same man worked for AIG and received a ridiculous paycheck and was asking for a bigger bonus at Christmas time to buy football paraphernalia? What’s the difference? It’s still the same man using extra or â€Å"bonus† money to buy the same football paraphernalia, but people tend to freak out when the money is coming from a company that already pays exorbitant amounts for the annual salary and then they give out a bonus in addition to this.According to the definition of greed presented by the Merriam-Webster Dictionary, â€Å" a selfish and excessive desire for mor e of something than is needed,† both men are acting greedy. Both men from the examples are definitely presenting a selfish desire because they are going to use the extra money for themselves and football paraphernalia isn’t necessarily a necessity in everyday life. The issue of greed, similar to that of justice, seems to find its way back to jealousy and morals.What people consider too much greed depends on their view of right and wrong, and how many possessions or how much money they personally have. We may not want to admit this because we think that we have the ability to separate ourselves and judge independently, but the reality is that the majority of people are not able to do this. Sure, they may be able to present a definition-correct response and say that the three year old has bad character and is too greedy, but most people would look over the actions of a mere three year old.They may be able to say that the AIG employee is unable to determine the fate of the economy and has worked hard and deserves the bonus and should be able to do what he wants with it, but deep down they’re jealous of their higher situation and wonder if the AIG employee really deserves such high amounts of money for what they do. As a result of jealousy people tend to claim that others demonstrate too much greed. However if they looked at their own life on a day to day basis would they see that they have been greedy on smaller but much more frequent scales in comparison to the one major instance of the AIG employee?Who is anyone to judge who is too greedy when even the smallest acts of greed are still a greedy action? Maybe everyone is equally corrupt by greed but only large monetary instances are brought into the media in our society. Have we answered the initial question, when does greed become too much? Yes, we have. The common view of people today is that greed is not too much when it is a child asking for more candy on Halloween but it is too much when it is an employee receiving a $16 billion bonus. This can be simplified or abstracted into greed becomes too much when it reaches a larger, noticeable scale.In other words, greed is too much when someone is striving for something less than 10% of the population will attain. If the population had no lower class it was simply middle and higher classes, there would be more people in the higher class and therefore fewer would find greed present because it would seem more attainable. Greed is determined on the basis of what is attainable to the majority of people. Works Cited Merriam-Webster Inc. Merriam-Webster. Merriam-Webster, n. d. Web. 15 Oct. 2012. . Harper, Douglas. â€Å"Online Etymology Dictionary. † Online Etymology Dictionary.N. p. , 2001. Web. 08 Oct. 2012. . â€Å"HISTORY OF THE SPANISH EMPIRE. † HISTORY OF THE SPANISH EMPIRE. N. p. , n. d. Web. 08 Oct. 2012. . Merriam-Webster Inc. â€Å"Greed. † Merriam-Webster. Merriam-Webster, n. d. Web. 08 Oct. 2012. . â€Å"AIG Bonus Payments Controversy. † Wikipedia. Wikimedia Foundation, 10 Apr. 2012. Web. 10 Oct. 2012. .

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Business Communication 4 - Assignment Example 7 2.5 TEAM WORK 2.5.1 Team work and synergy†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 7 2.5.2 Relationship of team members †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.7 2.5.3 Conflict/problems in teams†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 8 3.2 Informal communication networks †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.8 3.3 ACTIVE LISTENING †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.9 3.4 INTERVIEWING †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.9 3.5 TEAM WORK †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.9 References†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 10 1.1 Terms of reference This report was requested to gauge individual and team understanding on how communication affects organizational performance. It is also meant to determine how interpersonal communication skills can be applied in business situations. This will be done in consideration of the circumstances presented by the Hall Furniture study. The understanding and consequent reporting will be done as part of a group project to be submitted on Frida y 31 May, 2013 by 4 pm. 1.2 Procedure The information to be employed in completion of this report will be gathered from: The provided Hall Furniture case study Journals on organization communication and interpersonal communication Past case studies, evaluations and manuals on interpersonal communication 2.2 Informal communication networks 2.2.1 An informal communication pattern/networks An example of an informal communication pattern is one adopted by the accounting department in Hall furniture. The informal communication pattern was adopted as a result of the frustrating formal structure through which formal requests took a long time to process (Krizan, 2006). This translated to frustrated employees as they could not get things done fast enough. As a way to ensure fast responses they established a random means of communication. They would arbitrarily tell one person who would get the message to another party and this way the information would travel faster ensuring easier and faste r feedback thus improved productivity. This form of informal communication, also called â€Å"Grapevine† allows for rumor dispersion and it is often a risky approach once it is the preferred means of communication as objectivity is lost (Krizan, 2006). 2.2.2 Problems with informal communication networks Informal communication networks have a great potential to cause problems within an organization such as Furniture Hall. These problems result because informal communication allows for information distortion. Distortion is most common as this means of communication does not follow any defined rules or channels (Guffey & Loewy, 2013). This means that they can be a means of transmitting any form of information and to any person irrespective of whom without respect or fear. This method also lacks confidentiality; this is because everyone can freely interrelate as there are no restrictions (Krizan, 2006). Any secret is likely to come to the fore with little thought or hesitation. A nother major

Thomson Additional Scanners Essay Example for Free

Thomson Additional Scanners Essay Our training partnership and scanner promotion has been a great success. To date, 19,987 Retail Sales Associates have enrolled in the training program. The program can be completed in just four hours with a 98% completion rate.   In line with this, we would like to enlist your help on a subsequent project. As you can recall, the initial promotion was to give away scanners to the first 500 RSAs to complete the training. Due to an error in our email notification system, we inadvertently notified 1,000 RSAs that they would receive scanners. I assure you that the system has been repaired and no further notifications have been sent out.   In order to immediately repair this problem, we are seeking your professional help to determine how we can provide additional scanners in a timely manner and at a minimal cost. Please contact me as soon as possible with: Order details and requirements . Cost estimates and rebates you can offer us . Delivery time frame estimates Bob OBrien and Sheila Gallagher have been informed about the situation and both agreed that we can work together on a solution.   If you have any questions, feel free to contact me at 702-458-8316. In the last meeting, we have tackled the problem about the mix up in the promotion of scanners. We have discussed the cause which was a technological lapse in the automatic response email system. As a consequence, 1,000 RSAs were notified that they will be given free scanners through the promotional endeavor of our company and Thomson. However, the IT manager assured the company that the email notification system has been fixed and that it is currently functioning well. In addition, the head of the IT department ensures that this kind of incident would not happen again. More so, you have also requested the formulation of suggestions on how to deal with the problem and to resolve the dilemma of providing an additional $500 scanners at a lesser cost.    Recommendations The following were the recommendations and options discussed during the meeting: Purchase 500 scanners from Thomson and distribute it to the the other RSAs who were notified. Through this, the possibility of having strained relations with the retail partners or RSAs will be prevented because the company has complied with its promo. Also, the good reputation of the company would be maintained. Creating an e-mail that would inform the 500 RSAs that there have been an error with the companys email notifications system that wrongly notified them about the free scanners. As a consolation, the company could send a token of consolation for sending a wrong message regarding the scanner promo. This approach could prevent the influx of calls from dissatisfied RSAs and even litigation by the RSAs. Request the Thomson company if they could give away free scanners since the partnership and the promotion have been successful. By doing this, the company would comply with its promise of giving free scanners to RSAs and at the same time satisfy them with an excellent. Based on my own opinion, I would suggest buying the extra 500 scanners to the RSAs as indicated in the promo. To minimize the cost, we should ask Thomson for a bulk discount or   if they can shoulder some of the expenses of the scanners since we already have established a strong business relationship with them. This mix up with the promotion was an honest mistake and there was no intention at all in our part to ruin the promotion. So I think Thomson would understand our predicament and hopefully they would help us with our problem. In the end, we can assure our business partners and clients that we would continue to provide   first-rate services.

Relationship Between Architecture and Wellness

Relationship Between Architecture and Wellness ISSUE. The issue of today society on the relationship of architecture and built environment towards human well being is that the architect which is also the builder and the designer often neglected some proper considerations when they designed too egoistically until they have forgotten that architecture and its built environment has the direct impact on human well being. Too often the designer forgets that they design for human to stay in. It is after all for the people. It is understandable that aesthetic is always something impressive but functionality and comfort is even imperative than the look of the building. A research by Dr. Nancy Wells, an environmental psychologist in the Department of Design and Environmental Analysis at Cornell University demonstrates natural and built environments can actually affect people’s mental and physical well-being throughout their lives. This implies that architecture actually does affect human mental health condition, not only the building itself but also the design of the ambiance. In order to produce a design that links architecture and its built environment towards the human well being in a positive outcome, the designer would have to be clear of certain statement such as the look of the building space and how it feels like to design a space that promote psychological and social well-being. Besides that, how would the design and the built environment affect the senses, the emotions, and the mind of the end user? How would it affect behavioral patterns and sense of community? There is this one very common example to look into but not much of us actually take note of it; for research purposes, before we go into designing a real building, it is useful to look at some other useful examples such as ‘zoos’. Why is zoo stated here? In the past few decades, zoo design has gone through a radical transformation. Cages which is used to lock up animals in the zoo have been replaced by natural habitats and geographic clustering of animals. In some places, the animals are totally free running whilst the visitors are enclosed in buses or trains moving along the zoo. As a direct result, animals now exist in mixed species which portray their lives in natural landscapes. And, as in nature, the animals have much stronger self control over their behavior. They can either be on view or out of sight. They forage, play, rest, mate, and act like normal animals. The question for us to ponder now is the reason behind this transformation in philosophy and design? A key factor was concern over the animals psychological and social well-being. We all know that zoos keep animals alive, but the thing is they do not make them flourish. Caged animals often acted very rebellious and have neurotic behaviors such as pacing, repetitive motions, aggression, and withdrawal. In one well known issue, an animal psychologist expert was employed to do a research on a polar bear that swim for the entire day in endless in its small pool. Then the zoo keeper found out that this was apparently not the normal behavior of a polar. After few days of detail observation, the animal psychologist expert decided to do a diagnosis. The bear was confirmed to be bored. To fix for this unfortunate situation, the zoo added facilities and toys for the bear to encourage it to explore more and play. There is another case study done by University Putra Malaysia research student to test the human design on animal before testing it on human itself. Chickens are brought from poultry and placed in a terrace house designed for human and observe how they can survive well in there. Results showed that the chickens get weaker and soon died in the terrace house. We never know that our design do not even fit for animal, even animals like chicken could not live in a house designed for human, what more to say we are the ones that are suppose in stay inside. This can be clearly seen that the modern architecture field is sometimes conquered by certain group of people such the developer that are lack of awareness towards human need but instead most of them only look at the end profit they can get from the residential project. PROBLEM STATEMENT OF THESIS. From the above mentioned examples, there are lessons that we can learn that afterwards can be applied to building design. To produce a building design, we ought to look beyond survival to well-being. We can even build on primitive preferences and emphasizes more on connections to nature. Besides that, making health an explicit component of planning is critical. Apart from architecture design, built environment also has profound effects on public-health. Planning decisions made can affect housing design, parks, location of stores and schools, as well as factors such as traffic density and air and water quality. These characteristics, in turn, affect the well being which is the physical and psychological health for people of all ages. Constant change of environment has been the backdrop to our lives. But now the nature of change has changed. The changes brought about acquire us to rethink almost everything, including architecture and the design of the larger built environment. The preliminary predications are the environmental crisis afflicting the severely overstretched systems of our earth. These encompass the air pollution, water pollution, soil pollution, sound pollution and etc. Besides that, the degradation and loss of topsoil and the diminishment of biodiversity to the point where the mass extinction of species appears inevitable are among the problems caused by mass unhealthy design architecture. And, most imperatively the challenge of all is the global warming with all its adverse consequences to be bear by the end users. The obvious alteration of global warming includes the change in weather pattern such as more extreme weather, climate- induced migration of humans and other species. The drastic change of weather and environment as well as global warming has direct impact on human lives so when architecture caused the deterioration of environment, it means it also deteriorate human lives because we cannot be tear apart from our living environment. These are the problems partly contributed by the architects, so it is time for the architect to ponder and produce design that is healthy to both the environment and the people. First and foremost, it is necessary to take stock of the current architectural scene, which in many ways is vigorous, diverse and feverish. However, until less than a century ago the architects seemed to be fine in designing buildings people are fond of and that aggregated into satisfactory urban fabric, any candid assessment must accept that piece, but as time passes, what is being built today has become pretty depress because it does too little to cure the fragmentation of our cities wrought over the last century. As architect, we need to be aware of what is happening to the world and deter problems ranging from the environmental crisis to housing the masses flooding into the cities of the developing world.

Essay --

William Shakespeare's Hamlet presents the generic elements found in Renaissance revenge tragedies ("Revenge Tragedy"). However, although Hamlet is a revenge tragedy by definition, Shakespeare complicates the basic revenge plot by creating three revenge plots out of one. By adding significant innovations, Shakespeare creates "three concentric rings of revenge" (Frye 90), depicting an indecisive protagonist who is an intellectual rather than a physical hero, an ambiguous ghost, and several problematic aspects of the play, such as the reason for Hamlet's delay, the confusion of time, and the truth behind Hamlet's apparent madness. In a typical revenge tragedy, a hero is called upon by the ghost of a family member to avenge his death ("Revenge Tragedy"). Hamlet is the main protagonist and hero called upon by his father's ghost to "revenge his foul and most unnatural murder" (1.5.31). When Hamlet first hears that his father was murdered, he exclaims, "Haste me to know't, that I, with wings as swift...may sweep to my revenge" (1.5.35-37). He is hungry to avenge his father; however, Hamlet does nothing and at the end of Act II he scolds himself that "this player...could force his soul so to his own conceit...all for nothing...yet, [he]...can say nothing for a king upon whose property and most dear life a damned defeat was made" (2.2.578-598). Hamlet is upset that he hasn't yet acted to avenge his father, but some mere actor can build up so much emotion for nothing. Shakespeare complicates the plot because revenge tragedies are supposed to have a courageous and aggressive protagonist who swiftly carries out his de ed of revenge; instead, Shakespeare modifies the hero and portrays Hamlet as an indecisive and contemplative man. Additional... ...e to properly fill his role as being both the avenger and the murderer, and so resorts to feigning madness to escape the reality of his life. Through the use of soliloquies, modern readers are able to see the internal struggles of Hamlet's character. This allows them to sympathize with him because we can better understand how the loss of not only his entire family to murder, but also his best friends to betrayal affected Hamlet's ability to act. Furthermore, his father's spirit giving Hamlet the burden of vengeance did no justice; instead, it resulted in more emotional disturbance and problems. Overall, at the end of the play, modern readers see Hamlet as a sympathetic character because throughout the play we can observe his character and emotional development as he progresses from a melancholic and contemplative coward to an impulsive protagonist accepting death.

Importance of Symbolism and Setting in The Yellow Wallpaper

Importance of Symbolism and Setting in The Yellow Wallpaper      Ã‚   In the disturbing novel, The Yellow Wallpaper, the setting in which the action takes place is extremely important. The author uses setting to focus the reader’s attention into the story in a gradual manner. Also, the manipulation of setting allows the author to subtly introduce symbols in the text. These symbols represent Gilman’s view on the status of women in the patriarchal society of the nineteenth century. The story takes the form of a journal of the main character. Therefore, the reader’s view is limited to the impressions of a single character, Jane. Considering some background information on Gilman, one can easily draw the conclusion that the story is actually a reflection of personal experience. Gilman has suffered an extreme mental depression as the result of psychiatric treatments, prior to writing this short story. The author identifies herself with this character. Due to her poor health, Jane listens to the doctor’s advice and redirects the energy she formerly spent on worries to "air and exercise, and journeys"(Gilman 946). She continuously focuses her attention on the surrounding environment and she pays much attention to detail in her journal descriptions, accompanying these descriptions with personal impressions, most of the time; because of the subjective view, the reader assimilates these impressions as if they were his own. Setting is important for the char acter - she has come to this place in the hope that the surrounding environment will have a positive influence in her state of health. However, it is at least as important for the reader as well, because the reader is very closely bound to the character’s thoughts and impressions and a... ...he Jaundiced Eye: Foucauldian Panopticism in Charlotte Perkins Gilman's 'The Yellow Wallpaper.'" Studies in Short Fiction. 31, (1994): 39-46. Gilman, Charlotte Perkins. The Yellow Wallpaper. New York: Feminist Press, 1973. ------. The Living of Charlotte Perkins Gilman: An Autobiography. New York: D. Appleton-Century, 1935. Golden, Catherine, ed. The Captive Imagination: A Casebook on "The Yellow Wallpaper." New York: Feminist Press, 1992. ------. "The Writing of 'The Yellow Wallpaper': A Double Palimpsest." Studies in American Fiction. 17 (1989): 193-201. Haney-Peritz, Janice. "Monumental Feminism and Literature's Ancestral House: Another Look at 'The Yellow Wallpaper'" Women's Studies. 12 (1986): 113-128. Kasmer, Lisa. "Charlotte Perkins Gilman's 'The Yellow Wallpaper': A Symptomatic Reading." Literature and Psychology. 36, (1990): 1-15. Importance of Symbolism and Setting in The Yellow Wallpaper Importance of Symbolism and Setting in The Yellow Wallpaper      Ã‚   In the disturbing novel, The Yellow Wallpaper, the setting in which the action takes place is extremely important. The author uses setting to focus the reader’s attention into the story in a gradual manner. Also, the manipulation of setting allows the author to subtly introduce symbols in the text. These symbols represent Gilman’s view on the status of women in the patriarchal society of the nineteenth century. The story takes the form of a journal of the main character. Therefore, the reader’s view is limited to the impressions of a single character, Jane. Considering some background information on Gilman, one can easily draw the conclusion that the story is actually a reflection of personal experience. Gilman has suffered an extreme mental depression as the result of psychiatric treatments, prior to writing this short story. The author identifies herself with this character. Due to her poor health, Jane listens to the doctor’s advice and redirects the energy she formerly spent on worries to "air and exercise, and journeys"(Gilman 946). She continuously focuses her attention on the surrounding environment and she pays much attention to detail in her journal descriptions, accompanying these descriptions with personal impressions, most of the time; because of the subjective view, the reader assimilates these impressions as if they were his own. Setting is important for the char acter - she has come to this place in the hope that the surrounding environment will have a positive influence in her state of health. However, it is at least as important for the reader as well, because the reader is very closely bound to the character’s thoughts and impressions and a... ...he Jaundiced Eye: Foucauldian Panopticism in Charlotte Perkins Gilman's 'The Yellow Wallpaper.'" Studies in Short Fiction. 31, (1994): 39-46. Gilman, Charlotte Perkins. The Yellow Wallpaper. New York: Feminist Press, 1973. ------. The Living of Charlotte Perkins Gilman: An Autobiography. New York: D. Appleton-Century, 1935. Golden, Catherine, ed. The Captive Imagination: A Casebook on "The Yellow Wallpaper." New York: Feminist Press, 1992. ------. "The Writing of 'The Yellow Wallpaper': A Double Palimpsest." Studies in American Fiction. 17 (1989): 193-201. Haney-Peritz, Janice. "Monumental Feminism and Literature's Ancestral House: Another Look at 'The Yellow Wallpaper'" Women's Studies. 12 (1986): 113-128. Kasmer, Lisa. "Charlotte Perkins Gilman's 'The Yellow Wallpaper': A Symptomatic Reading." Literature and Psychology. 36, (1990): 1-15.

Minority Voter Intimidation and Suppression in America Today Essay

Summary of Paper The Government of the United States is one which exists on the belief that all citizens of the country should have an equal say in the function of the government. In essence, this means all eligible citizens are guaranteed the right to vote and that, according to legislation passed decades ago, it is a crime to hinder ones right to vote. Despite this fundamental property of our democracy, several groups of people have, it seems, been marginalized and intimidated in such a way that their right to vote, as well as their effectiveness in elections, has been diminished. Stemming from conflicts during and following the Civil War, minority voters have consistently had to overcome immense obstacles to exercise the fundamental right, which was assured to them in the Constitution of the United States. Beginning with the use of incredibly violent and straight-foreword means, the suppression of the minority vote has morphed into something that is difficult to combat. Over time, as legislation has been introduced in an attempt to eliminate the intimidation of minorities, the methods utilized to intimidate have been forced to adapt and become stealthier. After the Voting Rights Act of 1965, the federal government was able to enforce keep discriminatory voting practices from going into effect in many states. Still then, the violations continued and the methods for suppressing minority voters only changed. Even today, certain groups are utilizing tactics such as voter legislation and voter marginalization to make minorities feel as if their votes do not count or that it is too difficult to cast a vote. Things such as voter identification laws, misleading informational campaigns, and intimidation are all tactics that have been utilized in the most recent American elections. In order to stop the spread of these tactics and ensure minority voters are guaranteed the rights of every other citizen, action must be taken in a variety of ways. Suppression of the Minority Vote The Government of the United States is one which exists on the belief that all citizens of the country should have an equal say in the function of the government. In essence, this means all eligible citizens are guaranteed the right to vote and that, according to legislation passed decades ago, it is a crime to hinder ones right to vote. Despite this fundamental property ... ...r the ongoing problem. The only real long-term solution proposed would establish some sort of commission for voting equality, which would oversee all elections and electoral legislation, though such a commission would certainly be nearly impossible. Works Cited American Civil Liberties Union, â€Å"Reaffirmation or Requiem for the Voting Rights Act?† CBS News. N.p., 29 Oct. 2012. Web. 6 Dec. 2014. . Election Protection. N.p., n.d. Web. 6 Dec. 2014. . "G.O.P. to Expand 'Ballot Security' It Used in Jersey." New York Times. N.p., 9 Nov. 1981. Web. 6 Dec. 2014. . "Voter Fraud and Voter Intimidation." United States Commission on Civil Rights. N.p., 13 Oct. 2006. Web. 6 Dec. 2014. . "Voter Intimidation and Suppression in America Today." People for the American Way. N.p., n.d. Web. 6 Dec. 2014. . Minority Voter Intimidation and Suppression in America Today Essay Summary of Paper The Government of the United States is one which exists on the belief that all citizens of the country should have an equal say in the function of the government. In essence, this means all eligible citizens are guaranteed the right to vote and that, according to legislation passed decades ago, it is a crime to hinder ones right to vote. Despite this fundamental property of our democracy, several groups of people have, it seems, been marginalized and intimidated in such a way that their right to vote, as well as their effectiveness in elections, has been diminished. Stemming from conflicts during and following the Civil War, minority voters have consistently had to overcome immense obstacles to exercise the fundamental right, which was assured to them in the Constitution of the United States. Beginning with the use of incredibly violent and straight-foreword means, the suppression of the minority vote has morphed into something that is difficult to combat. Over time, as legislation has been introduced in an attempt to eliminate the intimidation of minorities, the methods utilized to intimidate have been forced to adapt and become stealthier. After the Voting Rights Act of 1965, the federal government was able to enforce keep discriminatory voting practices from going into effect in many states. Still then, the violations continued and the methods for suppressing minority voters only changed. Even today, certain groups are utilizing tactics such as voter legislation and voter marginalization to make minorities feel as if their votes do not count or that it is too difficult to cast a vote. Things such as voter identification laws, misleading informational campaigns, and intimidation are all tactics that have been utilized in the most recent American elections. In order to stop the spread of these tactics and ensure minority voters are guaranteed the rights of every other citizen, action must be taken in a variety of ways. Suppression of the Minority Vote The Government of the United States is one which exists on the belief that all citizens of the country should have an equal say in the function of the government. In essence, this means all eligible citizens are guaranteed the right to vote and that, according to legislation passed decades ago, it is a crime to hinder ones right to vote. Despite this fundamental property ... ...r the ongoing problem. The only real long-term solution proposed would establish some sort of commission for voting equality, which would oversee all elections and electoral legislation, though such a commission would certainly be nearly impossible. Works Cited American Civil Liberties Union, â€Å"Reaffirmation or Requiem for the Voting Rights Act?† CBS News. N.p., 29 Oct. 2012. Web. 6 Dec. 2014. . Election Protection. N.p., n.d. Web. 6 Dec. 2014. . "G.O.P. to Expand 'Ballot Security' It Used in Jersey." New York Times. N.p., 9 Nov. 1981. Web. 6 Dec. 2014. . "Voter Fraud and Voter Intimidation." United States Commission on Civil Rights. N.p., 13 Oct. 2006. Web. 6 Dec. 2014. . "Voter Intimidation and Suppression in America Today." People for the American Way. N.p., n.d. Web. 6 Dec. 2014. .

Language Policy Essay

LANGUAGE LEGISLATION: VOTER DRIVEN INITIATIVES Kelly M. Jefferson Grand Canyon University: SPE 523 July 23, 2012 The issue of language policy and the education of English language learners (ELLs) in this country has been hotly debated and widely contested. Students who enter our school systems without an understanding of the English language must attain not only conversational proficiency, but also academic literacy in English. Academic literacy is the foundation of school success and necessary for students to master content standards (Echevarria, Short, & Vogt, 2008).All parties agree that ELLs are federally entitled to a quality education once they join this country’s educational system. The debate stems from how to effectively teach students English and core content, simultaneously, in ways that ensure their success within the curriculum. Politicians and educators must also grapple with the dilemma of how to effectively educate non-native students, so as to facilitate their adequate proficiency on a myriad of statewide tests required of all pupils enrolled in public schools.ELLs are concentrated in the urban areas of states like California, Texas, Florida, Illinois, and New York, which have seen the largest influx of English learners within their schools (Boyle, Cadiero-Kaplan, & Peregoy, 2008). Students with limited English proficiency (LEP) made up almost ten percent of the K-12 public school student population in the 2004-2005 school year (Echevarria et al. , 2008). Spanish is the most prevalent primary language (L1) and is spoken by eighty percent of ELLs (Boyle et al. , 2008).In the absence of clear direction at the federal level on how to best prepare ELLs academically, many states have taken the matter into their own hands through various voter initiatives. Arizona, California, and Massachusetts are states that have attempted to solve these questions through ballot initiatives. The voters of each state overwhelmingly adopted a Structured Englis h Immersion (SEI) approach in which ELLs receive all content in English via a sheltering technique that allows learners to understand their instruction.The goal of SEI is language, literacy, and content learning exclusively in English. Each state elected to limit the amount of time ELLs are provided with language assistance to roughly one year, despite research findings that show students need at least five to seven years of language assistance to acquire the English proficiency required for successful academic participation (Boyle et al. , 2008). Arizona’s Proposition 203 was passed in November of 2000 and effectively repealed bilingual education laws in effect at that time.Proposition 203 required all students to be taught in English with the exception of those classified as† English Learners†. Designated pupils are instructed through sheltered English immersion programs (SEI) primarily in English, although a minimal amount of a child’s native language ma y be incorporated, when necessary (â€Å"www. ballotpedia. org†, 2012). Students who demonstrate a solid working knowledge of English are transferred out of the SEI program into a regular English classroom. Parents of identified ELL children have the ability to obtain a waiver that excuses their child from participation in the SEI program.Excused students are often taught English and other content via traditional bilingual education instruction or another recognized instruction method (www. ballotpedia. org, 2012). Parents are also entitled to recoup any actual and compensatory damages they incur as the result of school officials failing to comply with Proposition 203. The Massachusetts English in Public Schools Initiative, known as Question 2, is very similar to the Arizona law, in that Question 2 places a heavy reliance on SEI programs and lessens the availability and access to bilingual education programs.Passed in 2002, the law mandates that all public school children mus t be taught English. All content is delivered in English language classrooms (â€Å"www. ballotpedia. org†, 2012). Children whose native language is not English are educated using the SEI method with minimal access to their native language at their teacher’s discretion. Question 2 allows for children from diverse native language groups to be placed in the same classroom provided their English skills are of similar levels. The law does not affect students with physical and mental impairments in special education programs (â€Å"www. ballotpedia. org†, 2012).Question 2 differs from Arizona’s Proposition 203, in that if twenty or more students in any one grade level at a school obtain waivers that school must offer bilingual education classes in both the child’s native language and English or another type of generally recognized educational program. Question 2 contains some of the same provisions as Proposition 203, such as a parent’s right to sue school officials who obstruct its implementation. English learners in the state undergo annual standardized tests of their English skills and students in grades two and above take annual written standardized tests in English (â€Å"www. allotpedia. org†, 2012). California voters passed Proposition 227 by a huge majority in 1998. The law answered the question of how to educate English language learners in that state by putting in place a statewide SEI program and drastically eliminating access to bilingual education programs (Purcell, 2002). In sync with similar initiatives in Arizona and Massachusetts, Proposition 227 calls for the education of all children in English by being taught in English. The law allows LEP students one year of language assistance before they are mainstreamed into total English speaking classrooms.Each piece of legislation fails to consider the body of research that finds that nonnative speakers need anywhere from five to seven years of language in struction in order to attain a level of proficiency within a second language. The laws also neglect studies that prove that time spent learning in a student’s native tongue does not negate English language development, but enhances it due the transference of literacy skills from one language to another (Purcell, 2002). Also, within the pressurized and time constrained settings of many SEI programs, students are not granted the involuntary and often incidental tmosphere that language development often occurs in. Without necessary native language instruction amid an English language deficit, many LEP students have failed to attain the level of academic achievement and English language proficiency entitled to them. References Arizona english language education for children in public schools, proposition 203 (2000). (2012, February 28). Retrieved from http://ballotpedia. org/wiki/index. php/Arizona_English_Language. Boyle, O. F. , Cadiero-Kaplan, K. , & Peregoy, S. F. (2008). Rea ding, writing, and learning in ESL: A resource book for K-12 teachers.Boston, MA: Allyn & Bacon. Echevarria, J. , Short, D. J. , & Vogt, M. (2008). Making content comprehensible for English learners: The SIOP Model. Boston, MA: Allyn & Bacon. Massachusetts english in public schools initiative, question 2 (2002). (2012, February 27). Retrieved from http://www. ballotpedia. org/wiki/index. php/Massachusetts_Question 2. Purcell, J. (2002). The foundations and current impact of california’s proposition 227. Retrieved February 28, 2012 from U. S Department of Education, Educational Resources Information Center: http://www. eric. ed. gov.

4. Discussion and Analysis About the Link Between Business Intelligence and Web Analytics for Argos

COURSEWORK BRIEF This coursework is worth 60% of the total module marks available for this module. This is an individual piece of work. You have been asked to review and propose a course of action for a large online retailer (www. argos. co. uk) as an independent web analytics consultant. Your review should include an overview of the site, stating where and what web analytics techniques and tools you could use. Indicating the rationale for this and how it could be used to understand visitors' behaviour, clickstream, and how to improve the website's success, performance and business decision making.You should also include in your overview, a discussion about how Argos's business intelligence can be linked to its web analytics data, providing a case for this based on academic theory. This coursework should take the form of a REPORT and should be no longer than 2500 words, excluding executive summary, tables, diagrams and references. It is expected that you provide academic support for your proposed solutions, discussions analysis and recommendations. MARKING CRITERIA The marking criteria are the things that marks will be awarded against.They should not be seen as the structure of the report nor expected headings of your report. †¢ Executive summary ; introduction – 10% †¢ Analysis of the ARGOS Web site – 20% †¢ Discussion and analysis about the link between business intelligence and Web analytics for ARGOS – 20% †¢ Making recommendations/suggestions for the appropriate use of Web analytics tools in order to understand the visitors’ behaviour, improve the Web site usage and business performance – 30% †¢ Conclusions – 10% †¢ Choice of references properly cited within the work – 10%

A Note on the Growth of Research in Service Operations Management

PRODUCTION AND OPERATIONS MANAGEMENT Vol. 16, No. 6, November-December 2007, pp. 780 –790 issn 1059-1478 07 1606 780$1. 25 POMS doi 10. 3401/poms.  © 2007 Production and Operations Management Society A Note on the Growth of Research in Service Operations Management Jeffery S. Smith †¢ Kirk R. Karwan †¢ Robert E. MarklandDepartment of Marketing, Florida State University, Rovetta Business Building, Tallahassee, Florida 32306, USA Department of Business and Accounting, Furman University, 3300 Poinsett Highway, Greenville, South Carolina 29613, USA Management Science Department, Moore School of Business, University of South Carolina, 1705 College Street, Columbia, South Carolina 29208, USA [email  protected] fsu. edu †¢kirk. [email  protected] edu †¢[email  protected] sc. edu e present an empirical assessment of the productivity of individuals and institutions in terms of service operations management (SOM) research.We reviewed ? ve mainstream operation s management journals over a 17-year time period to generate a sample of 463 articles related to service operations. The results indicate that SOM research has been growing and key contributions are being made by an array of researchers and institutions. Key words: research productivity; research review; service operations Submissions and Acceptance: Original submission: Received November 2005; revisions received July 2006 and October 2007; accepted October 2007 by Aleda Roth. W 1. IntroductionThe transformation of industrialized economies from a manufacturing base to a service orientation is a continuing phenomenon. The trend is readily apparent in the United States where, by virtually all accounts, over 80% of private sector employment is engaged in some sort of service work (Karmarkar, 2004). Despite this, observers of research in operations management (OM) have long been critical of the ? eld for not transitioning in a similar manner. One study by Pannirselvam et al. (1999) revi ewed 1,754 articles between 1992 and 1997 in seven key OM journals and reported only 53 (2. 7%) addressed service-related problems.Roth and Menor (2003) also voiced concern about a paucity of research in presenting a Service Operations Management (SOM) research agenda for the future. Regardless of the exact ? gures, there is clearly enormous potential and need for research in the service operations arena. Recent developments within the discipline are encouraging. For example, Production and Operations Management (POM) and the Production and Operations Management Society (POMS) have taken several steps to facilitate research in service operations. First, the journal recently published three focused issues on 780 service operations.Second, POMS created a society subdivision, the College of Service Operations, that has hosted several national and international meetings. Finally, the journal now has an autonomous editorial department dedicated to service operations. Other initiatives to promote the service operations management ? eld include the establishment of IBM’s Service Science, Management, and Engineering initiative (Spohrer et al. , 2007) and the Institute for Operations Research and Management Science Section on Service Science. To a large extent, the service operations ? eld has long been considered to occupy a niche within operations management.If service operations management researchers are to establish themselves ? rmly within the OM community, it is our contention that their theoretical contributions to leading academic journals must be more widely recognized and their relevance to practice acknowledged. As a part of the effort to encourage this progress, the purpose of this note is twofold: (1) to demonstrate that published work in the key operations journals is indeed showing an upward trend and (2) to facilitate research of individual scholars by identifying the individuals and institutions that have contributed most to the ? ld of service operations. Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society 781 2. Methodology and Results Although much more complex mechanisms exist to measure â€Å"contribution,† we relied on a straightforward approach to assess contributions by individuals and institutions. We considered four issues: (1) the time frame for the review, (2) the journals to be included, (3) the metric for productivity, and (4) the means to identify the articles to be included.First, we selected a 17-year time frame beginning with 1990 and running through 2006 because we believed that this interval would provide a comprehensive picture of the service operations ? eld as it has developed, as well as an opportunity to detect any overall trends. Next, we limited our assessment to the outlets identi? ed by the University of Texas at Dallas as the premier journ als in operations management (see http://citm. utdallas. edu/ utdrankings/).These include 3 journals dedicated to OM, the Journal of Operations Management (JOM), Manufacturing and Service Operations Management (MSOM), and POM, and two multidisciplinary journals, Management Science (MS) and Operations Research (OR). Third, we assessed scholarly productivity by counting the number of research articles attributable to both individuals and their academic institutions, assigning a weight of 1/n to an author and his or her institution if an article had multiple (â€Å"n†) authors. The ? al issue to determine was what constituted a SOM article. We ? rst eliminated any article or research note that centered on agriculture, mining, or manufacturing. Then, two authors served as independent judges to determine whether an article employed an operations focus while addressing a service-speci? c problem or situation. In cases where there was disTable 1 Year 1990 1991 1992 1993 1994 1995 19 96 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 Totals Service % agreement between the two raters, the third author made the ? al decision. Consequently, an article was excluded if it developed a generic operations model or involved an operations topic that was discussed in a general way and was applicable in either a manufacturing or a service environment. When an article made speci? c reference to service contexts and elaborated on them, it was included. To clarify this point, consider the case of an article investigating an inventory-positioning policy between a manufacturer and a series of retailers.The article would be included as pertaining to service operations if it took the perspective of the retail operation but would be excluded if it took the manufacturing viewpoint. Using this methodology, we identi? ed 463 distinct service operations articles (see the Appendix for a complete list) and recorded information on the author(s) and author af? liation(s) at the time of p ublication. The numerical summary of articles is shown in Table 1, with each journal’s share of service operations articles.Over the 17-year period JOM, MSOM, and POM all exceeded 15% of service articles with respect to the total number of articles published, with OR and MS publishing somewhat smaller percentages. Additionally, there is an upward trend in the total number of service articles appearing in all ? ve journals, with a marked increase in the past 3 years (see Figure 1). With regard to JOM and POM, part of this move is attributable to the publication of special issues, which is a positive development because it demonstrates a heightened emphasis originating at the editorial level.The total number of individuals appearing in the sample pool was 799. In Table 2, we list 27 individuals Distribution of Service Operations Publications by Selected Journal and Year JOM 4 1 n/a 2 1 4 3 1 3 3 6 5 8 3 7 11 13 75 15. 4 MS 3 9 5 4 5 12 4 8 11 15 5 7 3 4 11 16 13 135 6. 5 MSOM n /a n/a n/a n/a n/a n/a n/a n/a n/a 0 3 5 3 1 5 5 6 28 16. 8 OR 10 5 10 12 6 8 6 7 10 5 9 5 8 6 11 16 16 150 10. 1 POM n/a n/a 3 1 2 3 3 2 3 11 2 4 4 14 11 3 9 75 17. 9 Total 17 15 18 19 14 27 16 18 27 34 25 26 26 28 45 51 57 463 Service % 7. 0 6. 7 6. 6 7. 8 5. 9 8. 9 6. 3 7. 0 9. 2 12. 5 9. 0 9. 2 8. 8 10. 7 15. 17. 2 17. 2 10. 0 Note. n/a (not applicable) indicates that no issue was published in the speci? c journal in the target year; totals indicate the sum of all service operations articles in the noted year/journal; service % indicates the representation of service articles in comparison to the total number of articles published. 782 Figure 1 Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society Distribution of Service Articles over the Investigation Period 70Number of Service Articles 60 50 40 30 20 10 2001 2004 1990 1993 1995 1998 2000 2002 2003 1994 1999 1991 1992 1996 1997 Year who contributed the most articles on SOM in the ? ve journals. We conducted the same analysis by institution, and it resulted in 343 organizations appearing in the sample. Columbia University contributed the most articles, with a score of 16. 17. Massachusetts Institute of Technology, the University of Minnesota, and the University of Pennsylvania followed with productivity scores greater than 12. Table 3 lists the remainder of the 26 most productive institutions.Although clearly dependent upon the journals within the sample, an important conclusion that might Table 2 Name Ward Whitt Gary Thompson Stefanos Zenios Scott Sampson Richard Chase Arnold Barnett Kenneth Boyer Arthur Hill Aleda Roth Robert Shumsky Dimitris Bertsimas Susan Meyer Goldstein Julie Hays Ananth Iyer Andreas Soteriou Cynthia Barnhart Vishal Gaur Deborah Kellogg Larry Jacobs Marshall Fisher Francois Soumis William L Cooper Jean Harvey Serguei Netessine Gerard Cacho n Kingshuk Sinha Avishai Mandelbaum Individual Author Contributions Productivity score 8. 0 5. 50 3. 33 3. 33 3. 17 2. 90 2. 67 2. 67 2. 67 2. 53 2. 50 2. 50 2. 50 2. 50 2. 50 2. 42 2. 33 2. 25 2. 20 2. 17 2. 03 2. 00 2. 00 2. 00 1. 83 1. 83 1. 83 be drawn from Tables 2 and 3 is that the key contributions in SOM research are diverse and originate from a broad array of authors and institutions. Many of these authors and institutions are known to approach the ? eld from normative or prescriptive perspectives and others from more empirical or descriptive perspectives.In fact, Gupta, Verma, and Victorino (2006) recently noted that much of the growth in service research has come from studies that completely or partially employed empirical research methodologies. This increased emphasis on empirical studies bodes well for the â€Å"new† and growing ? eld. Table 3 Institution Institutional Contributions Productivity score 16. 17 16. 05 13. 41 12. 17 8. 75 8. 15 6. 75 6. 67 6. 67 6. 17 5. 77 5. 67 5. 67 5. 58 5. 50 5. 42 4. 95 4. 87 4. 75 4. 70 4. 50 4. 50 4. 42 4. 33 4. 33 4. 08Columbia University Massachusetts Institute of Technology University of Minnesota University of Pennsylvania University of Southern California Michigan State University University of Texas at Austin Stanford University Purdue University Cornell University Carnegie Mellon University University of North Carolina at Chapel Hill Georgia Institute of Technology University of Utah New York University Harvard University Northern Illinois University University of Rochester Southern Methodist University Naval Postgraduate School AT&T University of Cyprus University of California at Los Angeles University of Maryland Vanderbilt University University of Michigan 2006 2005Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society 783 3. Concluding Comments â € ¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ A variety of forces appear to be stimulating a longexpected increase in research emphasis on service operations management. Because service organizations and issues increasingly dominate the global economy, a greater emphasis on SOM research seems important and inevitable. With operations management journals and related professional societies simultaneously providing visibility for researchers and their efforts, it is likely that we will move forward toward a clearer and more robust SOM research paradigm.Acknowledgments We thank the anonymous reviewers and the editorial team for their insightful comments on earlier drafts of this paper. †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Appendix Journal of Operations Management †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Davis, 1990, An analysis of customer satisfaction with waiting times in a two-stage service process. Mabert, 1990, Measuring the impact of part-time workers in service organizations. Mersha, 1990, Enhancing the customer contact model. Thompson, 1990, Shift scheduling in services when employees have limited availability. Haynes, 1991, Management of technology in service ? rms. Banker, 1993, Integrated system design and operational decisions for service sector outlets.Thompson, 1993, Accounting for the multi-period impact of service when determining employee requirements for labor scheduling. Rajagopalan, 1994, Retail stocking decisions with order and stock sales. Heineke, 1995, Strategic operations management decisions and professional performance in U. S. HMOs. Karmarkar, 1995, Service markets and competition. Kellogg, 1995, A framework for strategic service management. Thompson, 1995, Labor scheduling using NPV estimates of the marginal bene? t of additional labor capacity. Archer, 1996, Consumer response to service and product quality. Butler, 1996, The operations management role in hospital strategic planning. Klassen, 1996, Scheduling outpatient appointments in a dynamic environment.Youngdahl, 1997, The relationship between service customers’ quality assurance behaviors, satisfaction, and effort. Harvey, 1998, Service quality. Narasimhan, 1998, Reengineering service operations. Soteriou, 1998, Linking the customer contact model to service quality. Simons, 1999, Process design in a down-sizing service operation. Smith, 1999, The relationship of strategy, ? t, productivity, and business performance in a services setting. Stank, 1999, Effect of service supplier performance on †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ satisfaction and loyalty of store managers in the fast food industry. Ketzenberg, 2000, Inventory policy for dense retail outlets. Metters, 2000, A typology of de-coupli ng strategies in mixed services.Miller, 2000, Service recovery. 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Narasimhan, 2005, Ef? cient service location design in government services. Olson, 2005, Operational, economic and mission elements in not-for-pro? t organizations. Thirumalai, 2005, Customer satisfaction with order ful? llment in retail supply chains. Thompson, 2005, Using information on unconstrained student demand to improve university course schedules. Voss, 2005, Managerial choice and performance in service management. Wisner, 2005, The service volunteer–loyalty chain.Apte, 2006, Analysis and improvement of delivery operations at the San Francisco public library. Boyer, 2006, Customer behavioral intentions for online purchases. de Treville, 2006, Applying operations management logic and tools to save lives. Dilts, 2006, Impact of role in the decision to fail. Gowen, 2006, Exploring the ef? cacy of healthcare quality practices, employee commitment, and employee control. Hays, 2006, Service guarantee strength. Hume, 2006, Understanding the service experience in nonpro? t performing arts. Karwan, 2006, Integrating service design principles and information technology to improve delivery and productivity in public sector operations. Li, 2006, Hospital technology and nurse staf? ng management decisions.Sampson, 2006, Optimization of volunteer labor assignments. Simpson, 2006, Modeling of residential structure ? re response. Sulek, 2006, Measuring performance in multi-stage service operations. Verma, 2006, Using a market-utility-based approach to designing public services. †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Management Science †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Batta, 1990, Covering-location models for emergency situation that require mult iple response units. Bechtold, 1990, Implicit modeling of ? exible break assignments in optimal shift scheduling. Psaraftis, 1990, Routing and scheduling on a shoreline with release times. 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Aviv, 2005, A partially observed Markov decision pro cess for dynamic pricing.Banker, 2005, Productivity change, technical progress, and relative ef? ciency change in the public accounting industry. 786 †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Bapna, 2005, Pricing and allocation for quality-differentiated online services. Campbell, 2005, Hub arc location problems. Cook, 2005, Optimal allocation of proposals to reviewers to facilitate effective ranking. Craft, 2005, Analyzing bioterror response logistics. e Jong, 2005, Antecedents and conseq uences of group potency. Gaur, 2005, An econometric analysis of inventory turnover performance in retail services. Kwasnica, 2005, A new and improved design for multiobject iterative auctions. Naveh, 2005, Treatment errors in healthcare. Netessine, 2005, Revenue management games. Reagans, 2005, Individual experience and experience working together. Terwiesch, 2005, Online haggling at a name-your-ownprice retailer. Wee, 2005, Optimal policies for transshipping inventory in a retail network. Whitt, 2005, Engineering solution of a basic call-center model. Zhao, 2005, Inventory sharing and rationing in decentralized dealer networks.Anderson, 2006, Measuring and mitigating the costs of stockouts. Ata, 2006, Dynamic control of an M/M/1 service system with adjustable arrival and service rates. Bernstein, 2006, Coordinating supply chains with simple pricing schemes. Bolton, 2006, The effect of service experiences over time on a supplier’s retention of business customers. Czerwinski, 2006, Airlines as baseball players. Faraj, 2006, Coordination in fast-response organizations. Gaur, 2006, Assortment planning and inventory decisions under a locational choice model. Huckman, 2006, The ? rm speci? city of individual performance. Lapre, 2006, Organizational learning curves for customer dissatisfaction.Netessine, 2006, Supply chain choice on the internet. Sosic, 2006, Transshipment of inventories among retailers. Su, 2006, Recipient choice can address the ef? ciency-equity trade-off in kidney transplantation. Taylor, 2006, An empirical examination of the decision to invest in ful? llment capabilities. †¢ †¢ †¢ †¢ †¢ Swami, 2001, Play it again, Sam? Optimal replacement policies for a motion picture exhibitor. Garnett, 2002, Designing a call center with impatient customers. Huchzermeier, 2002, The supply chain impact of smart customers in a promotional environment. Johnson, 2002, Performance analysis of split-case sorting systems. Gans, 2003, Te lephone call centers.Barnhart, 2004, Airline schedule planning. Gallego, 2004, Revenue management of ? exible products. Gunes, 2004, Value creation in service delivery. Lariviere, 2004, Strategically seeking service. Su, 2004, Patient choice in kidney allocation. Cachon, 2005, Retail assortment planning in the presence of consumer search. Chen, 2005, Quantifying the value of lead time information in a single-location inventory system. Gaur, 2005, Hedging inventory risk through market investments. Harrison, 2005, A method for staf? ng large call centers based on stochastic ? uid models. Wallace, 2005, A staf? ng algorithm for call centers with skill-based routing.Caggiano, 2006, Integrated real-time capacity and inventory allocation for repairable service parts in a two-echelon supply system. Cooper, 2006, Stochastic comparisons in airline revenue management systems. Elhedhli, 2006, Service system design with immobile servers, stochastic demand, and congestion. Ferguson, 2006, Supply chain coordination for false failure returns. Schwarz, 2006, On the interactions between routing and inventory-management polices in a one-warehouse n-retailer distribution system. Whitt, 2006, The impact of increased employee retention on performance in a customer contact center. Operations Research †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Manufacturing & Service Operations Management †¢ †¢ †¢ †¢ †¢ †¢ †¢ Pinker, 2000, The ef? ciency– quality trade-off of crosstrained workers.So, 2000, Price and time competition for service delivery. Soteriou, 2000, A robust optimization approach for improving service quality. Cachon, 2001, Managing a retailer’s shelf space, inventory, and transportation. Fisher, 2001, Optimizing inventory replenishment of retail fashion products. Heim, 2001, Operational drivers of customer loyalty in electronic retailing. Menor, 2001, Agility in retail banking. †¢ †¢ Barthol di, 1990, Scheduling interviews for a job fair. Berg, 1990, Customer delay in M/G/(in? nity) repair systems with spares. Brown, 1990, Annual scheduling of Atlantic ? eet naval combatants. Daduna, 1990, Exchangeable items in repair systems.Ferland, 1990, Decision support system for the school districting problem. Ford, 1990, Estimating the impact of ef? ciency standards on the uncertainty of the northwest electric system. Gopalan, 1990, Modeling equity of risk in transportation of hazardous materials. Hamblin, 1990, Optimizing simulation for policy analysis in a residential energy end-of-use model. Sherali, 1990, A two-phase decomposition approach for electric utility capacity expansion planning including nondispatchable technologies. Yamani, 1990, Single aircraft mid-air refueling using spherical distances. Altinkemer, 1991, Parallel savings based heuristics for the delivery problem.Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Opera tions Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ 787 †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Hof, 1991, A multilevel analysis of production capabilities of the national forest system. Kent, 1991, Natural resource land management planning using large-scale linear programs. Kraay, 1991, Optimal pacing of trains in freight railroads. Kwun, 1991, Joint optimal planning of industrial congeneration and conventional electricity systems. Agnihothri, 1992, Performance evaluation of service territories.Avery, 1992, Optimization of purchase, storage, and transmission contracts for natural gas utilities. Hartley, 1992, Military operations research. Jack, 1992, Design and implementation of an interactive optimization system f or telephone network planning. Klimberg, 1992, Improving the effectiveness of FDA drug inspection. Ng, 1992, A multicriteria optimization approach to aircraft loading. Oren, 1992, Design and management of curtailable electricity service to reduce annual peaks. Stroup, 1992, A fuel management model for the airline industry. Weatherford, 1992, A taxonomy and research overview of perishable-asset revenue management. Wollmer, 1992, An airline seat anagement model for a single leg routine when lower fare classes book ? rst. Ball, 1993, A reliability model applied to emergency service vehicle location. Berge, 1993, Demand driven dispatch. Bradley, 1993, Measuring performance in a multiproduct ? rm. Brumelle, 1993, Airline seat allocation with multiple nested fare classes. Caulkins, 1993, Local drug markets’ response to focused police enforcement. Caulkins, 1993, The on-time machines. Fleurent, 1993, Allocating games for the NHL using integer programming. Franz, 1993, Scheduling med ical residents to rotations. Martin, 1993, Design and implementation of an expert system for controlling health care costs.Rautman, 1993, Scheduling the disposal of nuclear waster material in a geologic repository using the transportation model. Soumis, 1993, A stochastic, multiclass airline network equilibrium model. Terrab, 1993, Strategic ? ow management for air traf? c control. Blanco, 1994, A sea story. Reisman, 1994, Operations research in libraries. Ringel, 1994, A stochastic analysis of state transitions in an air-space management system. Russell, 1994, Devising a cost effective schedule for a baseball league. Vranas, 1994, The multi-airport ground-holding problem in air traf? c control. Weintraub, 1994, A heuristic system to solve mixed integer forest planning models.Barnhart, 1995, Deadhead selection for the long-haul crew pairing problem. †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Bitran, 1995, An application of yield management to the hotel industry considering multiple day stays. Brusco, 1995, Improving personnel scheduling at airline stations. Kaplan, 1995, Probability models of needle exchange. Keeney, 1995, Evaluating improvements in electric utility reliability at British Columbia hydro. Peterson, 1995, Decomposition algorithms for analyzing transient phenomena in multiclass queuing networks in air transportation. Richetta, 1995, Optimal algorithms and a remarkably ef? cient heuristic for the ground-holding problem in air traf? c control.Robinson, 1995, Optimal and approximate control policies for airline booking with sequential nonmonotonic fare classes. Barnhart, 1996, Air network design for express shipment service. Bitran, 1996, Managing hotel reservations with uncertain arrivals. Eisenstein, 1996, Separating logistics ? ows in th e Chicago public school system. Maclellan, 1996, Basing airtankers for forest ? re control in Ontario. Rosenthal, 1996, Optimizing ? ight operations for an aircraft carrier in transit. Thompson, 1996, DEA/assurance region SBDC ef? ciency and unique projections. Ahmadi, 1997, Managing capacity and ? ow at theme parks. Bevers, 1997, Spatial optimization of prairie dog colonies for black-footed ferret recovery.Bukiet, 1997, A Markov chain approach to baseball. Day, 1997, Flight attendant rostering for short-haul airline operations. Eppen, 1997, Improved fashion buying with Bayesian updates. Griggs, 1997, An air mission planning algorithm using decision analysis and mixed integer programming. Vance, 1997, Airline crew scheduling. Andreatta, 1998, Multiairport ground holding problem. Bertsimas, 1998, The air traf? c ? ow management problem with enroute capacities. Bixby, 1998, Solving a truck dispatching scheduling problem using branch-and-cut. Caprara, 1998, Modeling and solving the cre w rostering problem. Chatwin, 1998, Multiperiod airline overbooking with a single fare class.Gopalan, 1998, The aircraft maintenance routing problem. Lederer, 1998, Airline network design. Mason, 1998, Integrated simulation, heuristic and optimisation approaches to staff scheduling. Nemhauser, 1998, Scheduling a major college basketball conference. Savelsbergh, 1998, Drive: Dynamic routing of independent vehicles. Gamachea, 1999, A column generation approach for largescale aircrew rostering problems. Hobbs, 1999, Stochastic programming-based bounding of 788 Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ expected production costs for multiarea electric power systems. Keeney, 1999, Identifying and structuring values to guide integrated resource planning at BC Gas. Mingozzi, 1999, A set partitioning approach to the crew scheduling problem. Murty, 1999, The U. S. Army National Guard’s mobile training simulators location and routing problem. Barnett, 2000, Free-? ight and en route air safety. Barnhart, 2000, Railroad blocking. Bashyam, 2000, Service design and price competition in business information services. Feng, 2000, Optimal policies of yield management with multiple predetermined prices.Haight, 2000, An integer optimization approach to a probabilistic reserve site selection problem. Hoffman, 2000, A comparison of formulations for the single-airport ground-holding problem with banking constraints. Smith, 2000, Management of multi-item retail inventory systems with demand substitu tion. Van Slyke, 2000, Finite horizon stochastic knapsacks with applications to yield management. Zenios, 2000, Dynamic allocation of kidneys to candidates on the transplant waiting list. Barnett, 2001, Safe at home? Cai, 2001, Solving large nonconvex water resources management models using generalized benders decomposition. Cordeau, 2001, Simultaneous assignment of locomotives and cars to passenger trains.Feng, 2001, A dynamic airline seat inventory control model and its optimal policy. Henz, 2001, Scheduling a major college basketball conference—Revisited. Baker, 2002, Optimizing military aircraft. Camm, 2002, Nature reserve site selection to maximize expected species covered. Caprara, 2002, Modeling and solving the train timetabling problem. Cooper, 2002, Asymptotic behavior of an allocation policy for revenue management. Cooper, 2002, An illustrative application of IDEA (imprecise data envelopment analysis) to a Korean telecommunication company. Gans, 2002, Managing learn ing and turnover in employee staf? ng. Netessine, 2002, Flexible service capacity. Powell, 2002, Implementing real-time optimization models.Bertsimas, 2003, Restaurant revenue management. Brumelle, 2003, Dynamic airline revenue management with multiple semi-Markov demand. Cohn, 2003, Improving crew scheduling by incorporating key maintenance routing decisions. Deshpande, 2003, An empirical study of service differentiation from weapon system service parts. Erhun, 2003, Enterprise-wide optimization of total landed cost at a grocery retailer. Rajaram, 2003, Flow management to optimize retail pro? ts at theme parks. †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Armony, 2004, Contact centers with a call-back option and real-time delay information. Armony, 2004, On customer contact centers with a callback option.Bollapragada, 2004, Scheduling commercials on broadcast t elevision. Bollapragada, 2004, Scheduling commercial videotapes in broadcast television. Borst, 2004, Dimensioning large call centers. Cappanera, 2004, A multicommodity ? ow approach to the crew rostering problem. Gaur, 2004, A periodic inventory routing problem at a supermarket chain. Hamacher, 2004, Design of zone tariff systems in public transportation. Karaesmen, 2004, Overbooking with substitutable inventory classes. Qi, 2004, Class scheduling for pilot training. Zhu, 2004, Imprecise DEA via standard linear DEA models with a revisit to Korean mobile telecommunication company. Armstrong, 2005, A stochastic salvo model for naval surface combat.Ata, 2005, Dynamic power control in a wireless static channel subject to a quality-of-service constraint. Bertsimas, 2005, Simulation based booking limits for airline revenue management. Brown, 2005, A two-sided optimization for theater ballistic missile defense. Chardaire, 2005, Solving a time-space network formulation for the convoy movem ent problem. Dasci, 2005, A continuous model for multistore competitive location. De Vericourt, 2005, Managing response time in a callrouting problem with service failure. Holder, 2005, Navy personnel planning and the optimal partition. Jahn, 2005, System-optimal routing of traf? c ? ows with user constraints in networks with congestion. Maglaras, 2005, Pricing and design of differentiated services.Savin, 2005, Capacity management in rental businesses with two customer bases. Shu, 2005, Stochastic transportation-inventory network design problem. Su, 2005, Patient choice in kidney allocation. Wu, 2005, Optimization of in? uenza vaccine selection. Yang, 2005, A multiperiod dynamic model of taxi services with endogenous service intensity. Zhang, 2005, Revenue management for parallel ? ights with customer-choice behavior. Agur, 2006, Optimizing chemotherapy scheduling using local search heuristics. Bassamboo, 2006, Design and control of a large call center. Cook, 2006, Incorporating mul tiprocess performance standards into the DEA framework. Cordeau, 2006, A branch-and-cut algorithm for the diala-ride problem.Dawande, 2006, Effective heuristics for multiproduct partial shipment models. Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society †¢ 789 †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Deshpande, 2006, Ef? cient supply chain management at the U. S. Coast Guard using part-age dependent supply replenishment policies. Fry, 2006, Fire? ghter staf? ng including temporary absences and wastage. Ghiani, 2006, The black and white traveling salesman problem. Green, 2006, Managing patient service in a diagnostic medical facility. Mannino, 2006, The network packing problem in terrestrial broadcasting.Marcus, 2006, Online low price guarantees. Marklund, 2006, Controlling inventories in dive rgent supply chains with advance-order information. Netessine, 2006, Revenue management through dynamic cross selling in e-commerce retailing. Perakis, 2006, An analytical model for traf? c delays and the dynamic user equilibrium problem. Romeijn, 2006, A new linear programming approach to radiation therapy treatment planning problems. Washburn, 2006, Piled-slab searches. †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Production and Operations Management †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Easton, 1992, Analysis of alternative scheduling policies for hospital nurses.Ernst, 1992, Coordination alternatives in a manufacturing/dealer inventory system under stochastic demand. Schneeweiss, 1992, Planning and scheduling the repair shops of the Deutsche Lufthansa AG. Rajago palan, 1993, Allocating and scheduling mobile diagnostic imaging equipment among hospitals. Malhotra, 1994, Scheduling ? exibility in the service sector. Sainfort, 1994, A pavement management decision support system. Cox, 1995, A new learning approach to process improvement in a telecommunications company. Roth, 1995, Hospital resource planning. Schneider, 1995, Power approximations for a two-echelon inventory system using service levels. Chase, 1996, The mall is my factory.Crandall, 1996, Demand management. Joglekar, 1996, A pro? t maximization model for a retailer’s stocking decisions on products subject to sudden obsolescence. Cachon, 1996, Campbell soup’s continuous replenishment program. Clark, 1997, Reengineering channel reordering processes to improve total supply-chain performance. Harvey, 1998, Building the service operations course around a ? eld project. Kolesar, 1998, Insights on service system design from a normal approximation to Erlang’s delay for mula. Lee, 1998, Effects of integrating order/backorder quantity and pricing decisions. Boronico, 1999, Reliability-constrained pricing, capacity, and quality.Cheng, 1999, Optimality of state dependent (s,S) policies in inventory models with Markov demand and lost sales. Cook, 1999, Service typologies. Dasu, 1999, A dynamic process model of dissatisfaction for unfavorable non-routine service encounters. †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Dube, 1999, Adapting the QFD approach to extended service transactions. Hays, 1999, The market share impact of service failures. Kapalka, 1999, Retail inventory control with lost sales, service constraints, and factional lead times. Metters, 1999, Measurement of multiple sites in service ? rms with data envelopment analysis. Nie, 1999, How professors of operations management view service operations.Soteriou, 1999, Resource allocation to impro ve service quality perceptions in multistage service systems. Stewart, 1999, The impact of human error on delivering service quality. Anderson, 2000, A simulation game for teaching servicesoriented supply chain management. Petersen, 2000, An evaluation of order picking policies for mail order companies. Chaouch, 2001, Stock levels and delivery rates in vendormanaged inventory programs. Devaraj, 2001, Product and service quality. Hays, 2001, A longitudinal study of the effect of a service guarantee on service quality. Van Woensel, 2001, Managing the environmental externalities of traf? c logistics. Agrawal, 2002, Multi-vendor sourcing in a retail supply chain.Boyer, 2002, Drivers of Internet purchasing success. Heim, 2002, Service process con? gurations in electronic retailing. Tagaras, 2002, Effectiveness of stock transshipment under various demand distributions and nonnegligible transshipment times. Akkermans, 2003, Ampli? cation in service supply chains. Alfaro, 2003, The value of sku rationalization in practice. Athanassopoulos, 2003, Modeling customer satisfaction in telecommunications. Baker, 2003, The bene? ts of optimizing prices to manage demand in hotel revenue management systems. Cayirli, 2003, Outpatient scheduling in health care. Giloni, 2003, Service system design for the property and casualty insurance industry.Goodale, 2003, A market utility-based model for capacity scheduling in mass services. Green, 2003, An improved heuristic for staf? ng telephone call centers with limited operating hours. Kassinis, 2003, Greening the service pro? t chain. Keizers, 2003, Diagnosing order planning performance at a Navy maintenance and repair organization using logistic regression. Meyer-Goldstein, 2003, Employee development. Mondschein, 2003, Appointment policies in service operations. Roth, 2003, Insights into service operations management. Stewart, 2003, Piecing together service quality. Boyaci, 2004, Supply chain coordination in a market with customer serv ice competition.Craighead, 2004, The effects of severity of failure and customer loyalty on service recovery strategies. Field, 2004, Managing quality in the e-service system. Gavish, 2004, Dynamic policies for optimal LEO satellite launches. 790 †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Hur, 2004, Real-time work schedule adjustment decisions. Jack, 2004, Volume ? exible strategies in health services. Lapre, 2004, Performance improvement paths in the U. S. airline industry. Napoleon, 2004, The creation of output and quality in services.Sampson, 2004, Practical implications of preference-based conference scheduling. Tsay, 2004, Channel con? ict and coordination in the ecommerce age. Tsikriktsis, 2004, Adoption of e-processes by service ? rms. Chakravarthy, 2005, Optimal workforce mix in service systems with two types of customers. Gaur, 2005, In-store experiments to determine the impact of price on sales. Miller, 2005, A learning real options framework with application to process design and capacity planning. Anderson, 2006, Stochastic optimal control for staf? ng and backlog policies in a two-stage customized service supply chain. Berling, 2006, Heuristic coordination of decentralized inventory systems using induced backorder costs.Boyer, 2006, Analysis of effects of operational execution on repeat purchasing heterogeneous customer segments. Chambers, 2006, Modeling and managing the percentage of satis? ed customers in hidden and revealed waiting line systems. Ferguson, 2006, Information sharing to improve retail product freshness of perishables. Hays, 2006, An extended longitudinal study of the effects of a service guarantee. Rajamani, 2006, A framework to analyze cash supply chains. Sampson, 2006, Foundations and implications of a proposed uni? ed services theory. Whitt, 2006, Staf? ng a call center with uncertain arrival rate and absenteeism. References Gupta, S. , R. Verma, L. Victorino. 2006.Empirical research published in Production and Operations Management (1992–2005): Trends and Future Research Directions. Production and Operations Management 15(3) 432– 448. Karmarkar, U. 2004. 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